Privacy Policy for DMV Magic Towing LLC

Effective Date: January 1, 2025

1. Introduction

DMV Magic Towing LLC (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website (dmvmagictowing.com) or engage our towing and roadside assistance services across the DMV region (Washington D.C., Maryland, Virginia).

2. Information We Collect

We may collect:

  • Provided Information: name, phone, email, vehicle details, address, and other contact information when you call, use our contact form, or engage services.

  • Automatically Collected Data: IP addresses, device/browser type, pages accessed, referral sources—used for site analytics and improvement.

  • Service-Related Data: vehicle location, details about your vehicle or roadside incident, relevant billing or tow instructions.

3. How We Use Your Information

We use your personal information to:

  • Dispatch towing and roadside assistance services.

  • Provide customer support and respond to inquiries.

  • Process billing and payment requests.

  • Maintain operational safety and compliance.

  • Communicate service updates or relevant offers (with opt‑in where applicable).

4. Disclosure of Information

We may disclose your information as necessary to:

  • Service providers acting on our behalf (e.g. payment processors, dispatch contractors).

  • Comply with legal obligations or court orders.

  • Protect our rights, property, or safety, or others.

5. Driver’s Privacy Protection Act (DPPA) Compliance

Although we are not a Department of Motor Vehicles, we comply with DPPA obligations whenever we receive or share driver data from DMV sources—for example, to confirm vehicle ownership prior to towing. We only use and share such data for permitted purposes such as vehicle recovery, owner notification, or legal compliance.

6. Your Privacy Rights

Depending on where you live, you have rights regarding your personal data:

  • Access or correct your personal information.

  • Request deletion or object to processing.

  • Opt-out of marketing communications.

To exercise any privacy rights or make a request, contact us at admin@dmvmagictowing.com or call 703‑828‑5060 (DMV MAGIC TOWING).

7. Cookies and Tracking

Our website may use cookies and similar technologies for analytics and session handling. You can disable cookies via your browser, though some features may be affected.

8. Data Retention & Transfers

We retain your personal data only as long as necessary for service provision, legal compliance, or business operations. In case of business transfers (e.g. sale or merger), your data may be transferred—subject to this Privacy Policy.

9. Security Measures

We implement standard administrative, technical, and physical safeguards to protect your personal information. While we strive to secure data, no system is entirely foolproof.

10. Updates to This Policy

We may update this Privacy Policy as needed. Significant changes will be posted on this page with a revised effective date. Continued use of our services or website constitutes acceptance of the updated policy.

11. Contact Information

If you have questions or concerns about this policy or how your data is handled, please reach out:

DMV Magic Towing LLC
Email: admin@dmvmagictowing.com
Phone: 703‑828‑5060