Terms and Conditions

Effective Date: January 1, 2025
DMV Magic Towing LLC

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by DMV Magic Towing LLC (“Company,” “we,” “our,” or “us”) including any towing, transport, winch-out, or roadside assistance services arranged through our website, phone, or other platforms. By booking or using our services, you agree to these Terms.

1. Service Scope

DMV Magic Towing LLC provides consensual towing and vehicle-related services only. We do not perform involuntary towing, impound, or repossession without prior request or approval from the vehicle owner, authorized driver, or legal representative.

Services may include:

  • Light- and medium-duty vehicle towing

  • Roadside assistance (jump-start, lockout, winch-out)

  • Vehicle transportation

  • Battery service

  • Fuel delivery

2. Consent to Services

All service requests must be initiated or confirmed by the vehicle owner or an authorized representative. By requesting our services, you affirm that:

  • You are the legal owner, driver, or an authorized party; and

  • You grant permission for DMV Magic Towing LLC to move or service the vehicle.

3. Pricing and Payments

Prices are quoted at the time of service request or dispatch and may vary depending on distance, service type, vehicle condition, or labor required.

  • Payment is due upon completion of service.

  • We accept cash, credit/debit cards, Zelle, and other disclosed payment methods.

  • A receipt will be provided electronically or in writing upon request.

If additional fees apply (e.g., waiting time, recovery, mileage overage), they will be communicated prior to service when possible.

4. Cancellations and Refunds

  • You may cancel any scheduled service up to 6 hours before dispatch at no cost.

  • If our driver is en route or has arrived, a cancellation or “dry run” fee may apply.

  • Refunds are issued only in the case of service failure or billing error and are subject to review.

5. Vehicle Condition and Liability

We take reasonable care when transporting your vehicle. However, DMV Magic Towing LLC is not responsible for:

  • Pre-existing damage

  • Mechanical failure unrelated to towing

  • Items left inside the vehicle

  • Damage caused by improperly modified, lowered, or raised vehicles

If any damage is believed to have occurred during service, you must notify us in writing within 24 hours of service completion.

6. Customer Conduct

We reserve the right to refuse service to individuals who:

  • Are verbally abusive or threatening

  • Make fraudulent service requests

  • Refuse to pay agreed-upon service rates

7. Privacy and Communication

By providing your phone number, you agree to receive service-related communications (e.g., arrival updates, service confirmations).
You may receive occasional marketing or promotional texts if you opt in.
You can opt out anytime by replying "STOP". Message and data rates may apply.
View our full Privacy Policy.

8. Force Majeure

We are not liable for service delays or cancellations due to circumstances beyond our control, including but not limited to traffic conditions, weather, road closures, or accidents.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia. Any disputes arising from service shall be resolved through informal negotiation or small claims court unless otherwise required by law.

10. Contact Us

For questions, complaints, or service-related issues, please contact:

11. Ride-Along Passengers – Assumption of Risk

At the discretion of the driver, passengers may be allowed to ride along during towing or transport. By entering the tow vehicle, the passenger acknowledges and agrees to the following:

  • DMV Magic Towing LLC is not responsible for any injury, illness, accident, loss, or damage incurred by the passenger during the ride-along.

  • The passenger voluntarily assumes all risks associated with riding in a commercial vehicle, including but not limited to sudden stops, shifting cargo, accidents, and exposure to hazards.

  • The passenger waives any claims against DMV Magic Towing LLC, its drivers, and affiliates for damages or liability, including medical costs or lost property.

  • DMV Magic Towing LLC reserves the right to deny or discontinue passenger transport at any time for safety, insurance, or operational reasons.

By accepting a ride, the passenger consents to these terms.

DMV Magic Towing LLC
📍 Vienna, VA 22182
📞 (703) 828‑5060
📧 admin@dmvmagictowing.com